Joey logoFrequently Asked Questions

Everything parents need to know about Joey's privacy-first monitoring and safety alerts.

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About Joey

Our company is proudly Australian. In Australia, baby kangaroos and koalas are called Joeys. The image of a Joey poking its head out of its mother's pouch reminds us of our kids beginning their own journeys in life, and their online worlds.

Joey helps parents gain insights into their children's digital interactions while respecting their privacy and independence.

= Partnership, Not Spying

Joey is not spyware that can be disabled. We work via mutual consent between child and parent, like antivirus software helping kids feel safe online.

Knowing their parents are there to respond to alerts, children can become more educated and capable of navigating the many dangers and difficult situations they will face online.

How Joey Protects

Currently Available

  • Apple iMessages
  • Google search
  • YouTube
  • Snapchat

Works with iPhones and some Android apps

Coming Soon

  • WhatsApp
  • Discord
  • Google Messages

Expanding platform support continuously

There are many different types of safety software available, and they are all useful to provide protection. Joey doesn't limit your child's presence. Instead, it is an online monitoring tool that reviews supported activity and alerts you when a Yellow or Red Flag is identified.

Antivirus/Anti-malware:Essential protection we all should have
Location Tracking:GPS solutions like Life360 for physical location
Parental Controls:Screen time limits and app restrictions
Traditional Parental Apps:Often have high costs, support issues, and false alerts

Trust & Privacy

=

Enterprise-Grade Security

The Joey project is run through the sponsorship of Laneway Analytics, which works with Australian superannuation funds hosting data for millions of retirement accounts.

ISO27001 Certified

Highest level of information security accreditation in the world

Data Protection

All data is encrypted and anonymized for maximum privacy

Parents cannot see their child's data unless a Yellow or Red flag alert requires urgent attention. Joey analyzes while keeping data totally private.

Visit the BSI client directory and search for Laneway Analytics or certificate number IS 728964, or use the direct listing at https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-profile/LANEWA-0047771987-000 to see Joey's ISO/IEC 27001:2022 status.

Laneway Analytics brings in independent security testers at least once a year or whenever we ship major updates, and BSI performs an ISO/IEC 27001 certification review annually to double-check every control.

All Joey information stays on Amazon Web Services data centres. Backups, monitoring, and disaster recovery replicas remain in-region.

Yes. We uphold GDPR principles with parental consent, data minimisation, export and deletion workflows, and ISO/IEC 27001 controls that keep personal information protected even while hosting in Australia.

To protect children, safety often overrules privacy, especially when it comes to the online world.

Joey's Balanced Approach

Joey seeks to strike a balance. We do not give parents access to all their child's messages, online conversations or activities. Instead, we raise Yellow and Red Flags to indicate potentially questionable and dangerous concerns while giving the child privacy.

This approach respects your child's growing independence while ensuring their safety in the digital world.

No. Joey is designed to start better conversations, not replace them. Smart Alerts and reports give you the information you need; the most important safety tool is still the relationship you have with your child.

Pricing & Access

30 Day Trial

$0 / month - No credit card required.

Experience how Joey helps you understand your child's online world.

  • Intelligent safety checks
  • Helpful smart alerts
  • How's My Child Report
  • Parent dashboard
  • Social Graph

Joey Plus - Coming Soon

$11.99 / month

Ongoing protection and peace of mind for your family.

  • Ongoing safety checks
  • Clear alerts when it matters
  • Track changes over time
  • New features included

Joey Family works anywhere your child has an iPhone and an internet connection.

Joey is tuned for kids around 9–15 years old—the first-iPhone years where independence grows quickly but kids still need strong guardrails and support.

We're Here to Help

Can't find what you're looking for? Reach out to our friendly team.

Contact UsExplore Joey Features