Security & Trust
Joey is built to be the safest place to protect your child's digital life
Laneway Analytics Pty Ltd operates Joey under ISO/IEC 27001:2022 certification. Every control is audited annually (by BSI), data stays in AWS, and privacy-by-design workflows keep families in control while meeting GDPR expectations for EU and UK parents.
Certified controls
ISO/IEC 27001:2022 certification (certificate number IS 728964) confirms that our information security management system covers every Joey product, employee, and supporting vendor. BSI performs the certification audit and yearly surveillance reviews.
Independent assurance
BSI conducts annual ISO audits, and we commission third-party penetration tests at least once per year, after major releases, or whenever risk dictates. Findings feed directly into our remediation and continuous improvement cycles.
AWS-grade security
Joey runs on Amazon Web Services with defence-in-depth controls-encryption at rest and in transit, multi-region redundancy, automated patching, and best-practice identity management-so child data inherits the same safeguards trusted by leading security-conscious companies worldwide.
GDPR ready
Parents across the EU and UK can rely on GDPR-compliant consent flows, data minimisation, and export/deletion workflows. ISO controls, role-based access, and audit logging protect personal data even while hosted in Australia.
Continuous monitoring
Least-privilege access, 2FA enforced through Auth0, automated alerting, and detailed audit trails give us real-time visibility. Security reviews are embedded into every release and backed by change management controls.
Transparent incident response
We notify parents without delay if a breach could impact their family. Our plan aligns with the Australian Notifiable Data Breaches scheme and GDPR/UK GDPR 72-hour timelines, and includes direct outreach plus guidance from our Safety Desk.
How to verify our ISO certificate
ISO/IEC 27001 is the globally recognised benchmark for information security management. Use the steps below to confirm Joey's standing any time you need procurement assurance or personal peace of mind.
- Open the BSI client directory listing for Laneway Analytics Pty Ltd (certificate number IS 728964).
- Confirm the standard shown is ISO/IEC 27001:2022 and that the status is "Active'" with the current validity dates.
- Download the PDF certificate or share the public URL with your school or co-guardians as part of due diligence.
Want extra assurance? Read Laneway Analytics' announcement about recertifying to the latest ISO/IEC 27001 standard to understand how we keep controls current and in line with global best practice.
Read Laneway's ISO 27001 recertification updateVisit the BSI directory listingNeed a security package?
Our team can provide ISO audit letters, penetration test summaries, and data flow diagrams under NDA. Reach out to schedule a walkthrough with our CISO or Security team.
Contact securitySecurity FAQs
Parents often ask about our audits, data residency, and international compliance. Here are a few highlights-you can explore the full list on our FAQ page.
Can I keep Joey from reading every conversation my child has?
Joey's privacy guardrails mean Joey's AI focuses on risky patterns instead of everyday chats. Legal confirmed the privacy controls align with COPPA and state surveillance laws, and everything is logged for parent consent.
Will Joey show me the full conversation that triggered an alert?
Yes—Joey captures the surrounding messages so you can understand context before responding. If the content is extremely sensitive, the system redacts personal identifiers while preserving enough detail to act, a compromise Brand approved for tone and empathy.
How is Joey keeping our family's data secure?
CISO emphasized that Joey's security program is built around ISO/IEC 27001:2022, with BSI conducting annual surveillance audits. All family data is encrypted in transit and at rest, stored on AWS, and access is limited through role-based controls and audit logging.
How can I verify Joey's ISO/IEC 27001:2022 certification?
Parents can confirm Laneway Analytics' certificate number IS 728964 by visiting the BSI client directory and searching for Joey or Laneway Analytics, or by using the direct listing at https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-profile/LANEWA-0047771987-000. The Joey Security & Trust hub (joeyfamily.com/security) walks through these verification steps with screenshots you can share with schools or co-guardians, and links to Laneway's latest ISO 27001 recertification announcement for added assurance.